Terms & Conditions
📜 Terms & Conditions
Welcome to DIORA, a brand owned and operated by Diora Luxe LLP.
By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before using our services.
💎 1. General
These Terms & Conditions govern the use of our website and all purchases made through www.dioraluxe.com (or our official sales channels).
By using our website, you accept these terms in full. If you disagree with any part, please discontinue use immediately.
2. Products & Services
-
All jewellery pieces are crafted and curated to meet our high standards of quality and design.
-
Product images shown are for reference only; slight variations in color, texture, or size may occur due to photography and screen settings.
-
DIORA reserves the right to modify product details, pricing, or availability without prior notice.
💰 3. Pricing & Payment
-
All prices listed are in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes (as mentioned).
-
We accept payments through secure online payment gateways.
-
DIORA is not responsible for failed transactions due to network or payment gateway issues.
🚚 4. Shipping & Delivery
-
Orders are usually processed within 2–5 business days.
-
Delivery timelines may vary depending on the location and courier service.
-
Customers will receive tracking details once the order is dispatched.
🔁 5. Returns, Replacements & Refunds
-
We accept returns or replacements only in case of defective or damaged products.
-
Customers must notify us within 48 hours of delivery with proof (images/videos).
-
Refunds (if applicable) will be processed to the original payment method within 7–10 working days.
-
For hygiene and safety reasons, used or worn jewellery cannot be returned.
-
🔒 6. Privacy & Security
Your personal information is secure with us.
We do not share, sell, or misuse your data. All transactions are encrypted and processed through verified payment gateways.
For full details, please read our Privacy Policy.
⚖️ 7. Intellectual Property
All images, designs, logos, and content on our website are the exclusive property of Diora Luxe LLP.
Any unauthorized use or reproduction is strictly prohibited.
📞 8. Contact Us
For any queries or support, please reach out to us:
📧 Email: hellodioraluxe@gmail.com📞 Phone: +91 93283 43034
✨ At DIORA, we value transparency, trust, and timeless elegance — ensuring your shopping experience is as beautiful as our jewellery.
-